customer interviews

Customer Development Style Interview Script Templates

Two weeks into Lean Launchpad: Pioneer Valley and the greatest challenge facing our entrepreneurs is how to create and conduct Customer Development-style interviews.  Conducting tons of interviews, and doing them right  is at the core of the Lean Launchpad philosophy.  Steve Blank's books tell us the requirements of such an interview (does not bias the audience, gets us data that directly relates to hypothesis in our business model canvases, ect.) but it doesn't show us how  to do so.

For those of you struggling with the same issues, here are some resources we've assembled to help our students :

  1. Starting on slide 65 of this deck is a template that is specific on structure.
  2. An alternate, simpler template can be found here that gives sample questions.